Privacy Policy

We may collect:

• Email address
• Name, if you provide it
• Purchase information, such as product purchased, order status, and delivery status
• City or preference information, if you provide it
• Messages you send to us
• Website analytics, device, browser, and interaction data
• Advertising and conversion data through tools such as Meta Pixel

We do not intentionally collect sensitive personal information for this site, such as precise location, home address, date of birth, government ID, health information, full payment card numbers, or private social information.

Purchases are processed through Stripe. Sylvie does not receive or store your full payment card number. Stripe and its processors may collect and process payment information under their own terms and privacy policies.

We may use information to:

• Process purchases
• Deliver Sylvie digital products
• Send product updates and delivery notices
• Respond to support requests
• Improve the website and product
• Measure ad performance
• Prevent fraud, abuse, misuse, or unauthorized redistribution
• Comply with legal obligations

We may use Meta Pixel and similar tools to measure ad performance, understand website activity, and show relevant ads. These tools may collect pages visited, device and browser information, interactions with the website, and checkout or purchase activity.

If you purchase a product or join a list, we may email you about your purchase, delivery, product updates, and related Sylvie announcements.

You can unsubscribe from marketing emails at any time. Transactional emails about purchases, delivery, support, or account issues may still be sent.

If you message our Facebook Page, Instagram account, Messenger, or Threads, or log in through Meta, we may receive the contents of messages you send us and basic profile information you make available through the platform, such as name, username, and profile picture.

We use this to respond to you and to operate Sylvie. We do not sell personal data.

To request deletion of data we collected through these platforms, see our Data Deletion Instructions at joinsylvie.com/data-deletion.

We may share limited information with service providers that help us operate Sylvie, including:

• Stripe for checkout and payment processing
• Email service providers
• Website hosting providers
• Analytics and advertising tools, including Meta Pixel
• Customer support or operations tools

We do not sell your personal information for money.

We may also share information if required by law, needed to enforce our Terms, needed to protect rights or safety, or related to a business transfer such as a sale, merger, or restructuring.

We keep information only as long as reasonably necessary to provide Sylvie, deliver purchased products, maintain records, prevent abuse, resolve disputes, comply with legal obligations, and operate the business.

Sylvie is for users 18 and older. We do not knowingly collect personal information from children under 13.

We use reasonable measures to protect information, but no website, platform, or digital transmission is completely secure.

Sylvie may link to third-party websites, event pages, venues, ticketing platforms, maps, or social platforms. We are not responsible for the privacy practices of third parties.

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we hold, or to appeal our response. Email privacy@joinsylvie.com to make a request. We will not discriminate against you for exercising rights the law gives you.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. For material changes, we will provide appropriate notice.

Privacy questions: privacy@joinsylvie.com

Purchase questions: hello@joinsylvie.com

Member account questions: members@joinsylvie.com

Sylvie.