Privacy Policy

We may collect: Email address; Name, if provided; Purchase information, such as product purchased, order status, and delivery status; City or preference information, if provided; Messages you send to us; Website analytics, device, browser, and interaction data; Advertising and conversion data through tools such as Meta Pixel.

We do not intentionally collect sensitive personal information for this launch, such as precise location, home address, date of birth, government ID, health information, financial account details, or private social information.

Purchases are processed through Stripe. Sylvie does not receive or store your full payment card number. Stripe and its payment processors may collect and process payment information according to their own terms and privacy policies.

We may use information to: Process purchases; Deliver Sylvie digital products; Send product updates and delivery notices; Respond to support requests; Improve the website and product; Measure ad performance; Prevent fraud, abuse, misuse, or unauthorized redistribution; Comply with legal obligations.

We may use Meta Pixel and similar tools to measure ad performance, understand website activity, and show relevant ads. These tools may collect information such as pages visited, device/browser information, interactions with the website, and checkout or purchase activity.

If you purchase a product or join a list, we may email you about your purchase, delivery, product updates, and related Sylvie announcements. You can unsubscribe from marketing emails at any time. Transactional emails about purchases, delivery, support, or account issues may still be sent.

We may share limited information with service providers that help us operate Sylvie, including: Stripe for checkout and payment processing; Email service providers; Website hosting providers; Analytics and advertising tools, including Meta Pixel; Customer support or operations tools. We do not sell your personal information for money.

We keep information only as long as reasonably necessary to provide Sylvie, deliver purchased products, maintain records, prevent abuse, resolve disputes, comply with legal obligations, and operate the business.

Sylvie is intended for users 18 and older. We do not knowingly collect personal information from children under 13.

We use reasonable measures to protect information, but no website, platform, or digital transmission is completely secure.

Sylvie may link to third-party websites, event pages, venues, ticketing platforms, maps, or social platforms. We are not responsible for the privacy practices of third parties.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Privacy questions can be sent to: privacy@joinsylvie.com