Refund Policy
Effective Date: September 2026
Sylvie digital products are non-refundable unless otherwise stated on the product page or required by law. Because access is delivered digitally, sales are final except where required by law.
1. Digital products
Sylvie sells digital products, which may include member access, private lists, maps, briefings, or other digital materials.
2. Recurring and one-time purchases
Sylvie products may be sold as one-time purchases or clearly labelled recurring subscriptions. The product page will state the cadence and how access is delivered before checkout.
A Season Pass, if offered, bills every three months and automatically renews every three months until canceled. It is not a promise that every remaining month's rooms appear the day you pay.
3. Non-refundable purchase
By purchasing, you acknowledge that you are buying a digital product and that sales are final except where required by law.
4. Delivery
Digital products are delivered through the Sylvie member site, a private link, email, or another digital format described at checkout.
5. If something is wrong
If there is a purchase or delivery problem, contact hello@joinsylvie.com.
If you already have a member account and cannot open the list, email members@joinsylvie.com from that account and follow the member Refund Policy at members.joinsylvie.com/refunds.
6. Stripe and payment disputes
Purchases are processed through Stripe. If you have a delivery issue, contact us first. Payment disputes or chargebacks with your bank are handled through Stripe's process and may be subject to Stripe's terms.
7. Contact
Sylvie.