Refund Policy
Effective Date: July 2026
Sylvie digital products are non-refundable unless otherwise stated on the product page or required by law. Because access to Sylvie products is delivered digitally, all sales are final except where required by law.
1. Digital Products
Sylvie sells digital products, which may include private lists, maps, briefings, PDFs, access links, or other digital materials.
2. Recurring and One-Time Purchases
Sylvie products may be sold as one-time purchases or clearly-labelled recurring subscriptions. The product page will state the cadence and expected delivery method before checkout.
3. Non-Refundable Purchase
By purchasing, you acknowledge that you are buying a digital product and that all sales are final except where required by law.
4. Delivery
Digital products are delivered through the Sylvie member portal, private link, web-based list, interactive map, PDF, email notification, or another digital format.
5. Technical Issues
If there is a technical delivery issue, contact us at hello@joinsylvie.com so we can help restore access.
6. Stripe and Payment Disputes
Purchases are processed through Stripe. If you have a delivery issue, contact hello@joinsylvie.com. Payment disputes or chargebacks initiated with your bank are handled through Stripe's dispute process and may be subject to Stripe's terms.
7. Contact
Delivery questions can be sent to: hello@joinsylvie.com